Last updated 08/04/2023
When you access and use the Service we may collect the following information from you:
Social Media: when you interact with us through social media and messaging platforms we see.
Financial Information: we may also collect and process information such as your digital wallet information, transaction history, trading data and associated fees paid. This data is stored in the blockchain.
Transaction Information: we may also collect and process information such as information about the transactions you make on the Service, such as the type of transaction, transaction amount, and timestamp. This data is stored in the blockchain.
Usage and Diagnostics Data: we collect and process information such as conversion events, user preferences, crash logs, device information and other data collected via cookies and similar technologies.
We use your personal data for the following purposes:
Services. To allow you access and use the services. Create user accounts, process transactions, send information about confirmations, updates, notices, etc.
Diagnosis & Troubleshooting. To diagnose problems with our servers, to administer our website and services. This is not directly linked to any personally identifiable information, unless it is necessary to prevent fraud or abuse on our website and systems.
User Experience. To enhance our services and give you a better user experience on our website.
Security. To prevent, detect and investigate illegal activities, breaches of any agreements entered into between you and us and threats to the security of our website.
Statistics. To produce aggregate statistical information about users of and their activities on our website from which individuals cannot be identified.
Legal & Compliance. To investigate any claims or disputes concerning the use of our services and website. We may also share your personal data with law enforcement authorities if we are ever asked to. We will try our best to inform you before sharing your information with such an authority. However, we may not be able to notify you due to technical, administrative or legal hurdles.
Research & Development. To improve and enhance the safety and security of our services and website, as well as to design and develop new features and products relating to our services.
We understand the importance and value of your privacy and are committed to respect your privacy. We follow the following fundamental principles when we process personal data:
- We aim to collect only the minimum personal data that we need to deliver any services to you.
- We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
- We make sure we only use your information for the purposes you have given us permission for.
- We make sure we do not store your information for a longer period than necessary.
We rely on a number of legal bases to collect, store and process your information, as set out in this Policy:
Performance of a contract. If you are our user meaning that you are using our services based on the Terms of Service we will process your personal data on the basis that it is necessary for us to provide our services to you.
Legal Compliance. We may have to process and share your personal data in order to comply with our legal obligations, or to protect our rights or the rights of others. For example, we may be required to comply with a subpoena, court order, or a similar legal procedure.
Legitimate interests. In some limited situations we rely on our legitimate business interests in order to collect and process your personal data. Before using your data for our legitimate interests, we always carry out a balancing test to carefully consider the impact of the processing on your interests, rights and freedoms. We only process your data if we are satisfied there is no negative impact on you. Particularly, we rely on Legitimate Interests for the following activities:
- providing, maintaining, improving and developing our services;
- analyzing the use of our services;
- using aggregated (non-personally identifiable) statistical and analysis data to identify usage trends;
- dealing with user queries and complaints;
- personalizing your experience on our website;
- identifying fraudulent behavior and ensuring our website and systems are safe and secure.
We disclose entire or part of your personal information in the limited circumstances described below and with appropriate safeguards applicable thereto:
Analytics company. We engage with analytics service providers such as Google and other companies who use your information to provide us with analytical and statistical information that allows us to understand how you interact with us and how we can improve our services.
Third-Party Services. We use third-party services such as hosting service providers, project management applications for a variety of business purposes. When using such service providers may share your personal and non-personal information with them. For example, a hosting service provider will help us to host the Service and data.
Law enforcement. When we are required by law and we are requested to do so by law enforcement agencies, we may share your information with such agencies. We will try all efforts to inform you before we share any such information. However, we do not guarantee this.
We will not keep your personal information for any longer than is necessary in light of the reason(s) for which it was first collected. You can always request that we suspend or remove your personal data by writing to firstname.lastname@example.org.
We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our website in order to protect its security during transmission to and from our website.
Further, we apply access restrictions to your personal data by our employees. We make sure to educate and train our employees about the importance of confidentiality and privacy of customer personal information on a continuous basis. We maintain appropriate safeguards to protect your personal information from unauthorized access by our employees.
Please note, despite all the measures we take to maintain the safety and security of your personal information, no transmission over the Internet can ever be guaranteed to be secure. Consequently, we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
The Service is not directed, in any way, to children under the age of 16. If a child under 16 submits personal information to us, and we find out about this, we will immediately take reasonable steps to remove such personal information from our databases. If you happen to believe that we might have any personal information from a child under 16, please contact us using the details provided in section “Questions and contacts”.
The hosting facilities for our website and facilities that we use to host some data are situated in different parts of the world, including the United States of America and the European Union.
Financial and transaction data is stored on the Blockchain
Our website may contain links to third party services and websites (“Third-Party Sites”). When you click on such a link, you will leave our website and go to another site. Please note that we have no control over and are not responsible for these Third-Party Sites.
Cookies are small textual files that may be stored on your device (i.e. computer, smartphone or other device) when you visit a website. They are generally used to facilitate browsing on the website, keep track of actions within the website, measure how well the website is doing, remember your login details, and so on.
How to delete cookies?
It is you who decides whether we can install cookies on your device. You are also able to configure your browser to accept or reject cookies by default through your browser setting. You can refer to official information provided by your browser software provider on how to deactivate and delete cookies.
In the event that you set your browser to reject all cookies or delete our cookies, that may lead to the unavailability to access to some of the services provided by us and that your experience when you use the service may be less satisfactory.
Residents of the European Union/European Economic Area (EU/EEA) have special rights under the General Data Protection Regulation (GDPR). We work to uphold your rights under the GDPR at all times.
You can always contact us by writing email@example.com in order to find out more or receive answers to your questions in connection with how we collect, store and process your personal information.
Data Subject Rights
Data subjects from the European Union have the following rights under the GDPR. We will always work to uphold your following rights:
- The right to access the personal data we hold about you.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
- The right to ask us to delete or otherwise dispose of any of your personal data that we hold (also known as the right to be forgotten) — apart from the data that is stored on Blockchain and is unamendable
- The right to restrict the processing of your personal data.
- The right to object to us for using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
In order to contact us with regard to anything concerning your personal data and data protection, including to make a subject access request, please use the following details:
Email address: firstname.lastname@example.org